At Tulipink, your privacy is our priority. Whether you're sending a heartfelt bouquet or browsing our floral collection, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us.

By accessing or using the Tulipink services, you agree to this Privacy Policy and our Terms of Service. If you have any questions about this Privacy Policy, please feel free to contact us.

Information Tulipink Collects

Your Profile & Orders

When you create an account, we ask for your email address and password. An OTP (One-Time Password) is sent to your email for verification. Once submitted, your account is successfully created. This secure process ensures that your information is protected and helps us serve you efficiently.

Recipient Information

To deliver flowers, we collect information about the recipient—such as their name, address, and phone number. This data is only used for the purpose of fulfilling the specific order and is never shared for marketing purposes.

Your Device & Browsing

We automatically collect information from your browser or device, such as IP address, browser type, and interaction behavior on our website. This helps us optimize performance and personalize your experience.

Location Data

We may use location data (if enabled on your device) to offer features such as finding nearby delivery areas or suggesting regional flower arrangements. You can disable this at any time in your device settings.

Photos & Messages

If you upload photos for personalized gifts or submit gift card messages, this content is stored securely and only used for delivering your intended order. We do not use this content for any promotional purposes.

Why Tulipink Collects Data

Your data helps us serve you better. We only collect the information necessary to deliver beautiful flower arrangements and meaningful gifting experiences. Here's how we use your data:

Order Fulfillment

We use your information to confirm orders, schedule flower deliveries, send notifications, and ensure smooth coordination from start to finish.

Improving Your Experience

Your order history and interactions help us suggest better floral options, personalize your browsing experience, and offer relevant seasonal bouquets. If you reach out to us for help, we use your data to track your order status, resolve issues, or follow up with updates. Your satisfaction is our top priority.

Safety & Fraud Prevention

We use data to detect unusual activity, prevent fraudulent transactions, and maintain the security of our systems and customer accounts. We may request your consent before using your data for purposes not mentioned in this Privacy Policy. You're always welcome to contact us for clarity regarding your personal information.

Your Privacy Controls

We believe in transparency and giving you control. You can review and update your personal details at any time by logging into your account. Tulipink does not sell or rent your personal data to third parties. When we work with third-party services (e.g., delivery partners or secure payment processors), we ensure they follow strict data privacy standards. We comply with international privacy regulations, including GDPR. All transfers and storage of personal data are secured and encrypted.

Cookies

At Tulipink, we use cookies to make your experience smoother and more personalized. Cookies help us remember your preferences, keep you logged in securely, and enhance the overall performance of our website. They also allow us to understand how users interact with our site—like which pages are popular—so we can improve and offer a better browsing experience. You can manage or disable cookies anytime through your browser settings. However, please note that turning off cookies may affect certain features or functionalities on our website.

Data Retention & Security

Your security is important to us. All data transmissions are protected by SSL encryption. Our systems are monitored and regularly updated to prevent unauthorized access, loss, or misuse of your data.

Data Retention Duration

We retain your order and account information for as long as your account remains active. If you delete your account, we remove personal data from our live systems, and backups are purged within 90 days. Transactional records (e.g., invoices) may be retained for legal or financial compliance.

Data Deletion

You may request to delete your Tulipink account by going to “Account Settings - Delete My Account”. Once your request is verified, we will permanently remove your personal data from our systems and notify you of the completion.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will never reduce your rights without your consent. Major changes will be announced prominently on our website or via email. We encourage you to review this policy periodically. Continued use of Tulipink services after changes implies your agreement to the updated policy.