Frequently Asked Questions
01. Order & Delivery
How long does flower delivery take?
Most Tulipink orders are delivered on the same day, especially if placed before 2 PM. You'll see delivery time options during checkout. For remote areas, delivery may take up to 1–2 business days.
Can I choose a specific delivery time?
Yes, you can select a preferred delivery time slot during checkout. We offer morning, afternoon, and evening delivery windows so your surprise arrives just at the right moment.
What happens if the recipient is not at home?
If no one is available to receive the flowers, our delivery agent will either leave them with a neighbor or schedule a re-delivery at no extra cost. You'll be notified by SMS or email if this happens.
02. Flower Options
Do you offer birthday flower bouquets?
Absolutely! Tulipink has a curated collection of birthday bouquets designed to delight. From vibrant mixed blooms to elegant roses, you can even add extras like balloons or chocolates for that perfect birthday surprise.
What are the best flowers for anniversaries?
For anniversaries, classic red roses are always a romantic choice. Tulipink also offers lilies, orchids, and mixed floral arrangements that symbolize love, growth, and lasting bonds.
Can I customize a flower arrangement?
Yes! We offer flexible customization. You can choose your preferred flowers, colors, and wrapping style. Just leave your special instructions during checkout, or contact our team for personalized floral requests.
03. Payment & Pricing
What payment methods do you accept?
Tulipink accepts all major payment methods including credit cards, debit cards, UPI, net banking, and popular digital wallets like Google Pay and PhonePe. All transactions are processed securely through trusted payment gateways.
Are there any hidden charges?
No hidden fees—ever. At Tulipink, we believe in transparent pricing. The final amount you see during checkout includes all applicable taxes and delivery charges (if any). What you see is what you pay.
Can I apply a discount code?
Yes! If you have a valid promo or discount code, simply enter it at checkout. The discount will be applied instantly to your total. Keep an eye on our seasonal offers and festive promotions for extra savings.
04. Changes & Cancellations
How can I change my order details?
To modify your order (such as recipient details or delivery timing), please contact our support team at least 12 hours before the scheduled delivery. We'll do our best to accommodate your request based on preparation and dispatch status.
Can I cancel my flower delivery?
Yes, you can cancel your order if it's not already out for delivery. Please notify us as soon as possible—ideally 24 hours in advance—to ensure a full refund. For same-day deliveries, cancellations may not be possible once processing begins.
What is your refund policy?
If your order is canceled within the eligible window or there's an issue with the delivery, we'll process a full or partial refund within 5–7 business days. Your satisfaction is important to us—please reach out if there's anything wrong with your order.